We are delighted to announce we are recruiting for a Business Liaison Manager for the Plymouth Waterfront Partnership! This incredibly varied role in Britain’s Ocean City will suit someone who wants to be a key part of promoting this wonderful city and ensuring its businesses continue to thrive. We have a wonderful mix of businesses across a very large area and this role is incredibly important to ensure we continue to deliver the best possible service for them.
If you are interested please apply in writing, with your CV to jon.walton@plymouth.gov.uk . If you would like an informal chat please call me on 07929 828634
Closing date Monday 16th January
Plymouth Waterfront Partnership Business Improvement District
Job Description – Business Liaison Manager
Pay: £28,000- £31,000 based on 40 hours per week
Up to a £3,000 bonus paid at 6 monthly intervals of £1,500 depending on pre agreed targets.
Reporting To: CEO Plymouth Waterfront Partnership
Work Pattern: 5 days a week Monday to Friday 0900-1730 (evening, weekend and bank holiday working will be required from time to time)
Role Summary:
The Business Liaison Manager role is to support the CEO and the board of Plymouth Waterfront Partnership to deliver the Plymouth Waterfront Partnership LTD Business Plan (BID). To work closely with businesses within the BID area providing a helpful, welcoming, and informative point of contact for Levy Payers.
- Support the CEO of the Plymouth Waterfront Partnership in the quality delivery of BID services at operational street level collecting feedback and suggestions from Levy Payers and the local community.
- Provide support on marketing and events, and to engage as many levy payers as possible
- Provide full administration support to the CEO, including updating the CRM system, legal and governance paperwork and minute taking of both the strategic and advisory board
- Provide a positive, friendly, welcoming, and visible presence within the Plymouth Waterfront BID area.
- To provide line management of the Ambassador program (which will be in partnership going forwards) to deliver an improved visitor experience, liaising with BID Levy Payers to ensure that any operational issues are reported quickly. It is then essential matters are then followed up and logged
- The Business Liaison Manager will work with the CEO on levy payer engagement sessions
- Will provide new Levy Payers with information on the benefits, facilities, shops, services, and attractions of the BID.
- As part of the BID team to provide collaborative strategies to promote the Plymouth brand to all audiences
Key Responsibilities
- To assist with the day to day operational activities of the Plymouth Waterfront Partnership Ltd
- To manage the day to day line management of the Ambassador Program
- To act as first point of call for BID operational and Levy enquiries
- To maintain an up to date Plymouth Waterfront Partnership contacts database using the Solomon CRM Systems
- To maintain up to date information on the Plymouth Waterfront Partnership Website
- To work with the CEO to identify new ideas for all BID activities.
- To work as part of the team on the design and management of BID events and collate feedback
- To work as part of the team on the design and management of marketing campaigns for BID events and activities
- To increase sponsorship and income from BID events
- To increase business participation during BID events
- To service all Board, Advisory Panel, and subgroup meetings
- Create and distribute the Business Welcome Pack to all new Levy Payers
- To provide a presentable, highly visible, approachable, and friendly BID presence
- Maintain an excellent understanding of Plymouth Waterfront Partnership operations, businesses, events, attractions, and Business Improvement District activities.
- To improve communication between the BID members and relevant partners within the Business Improvement District area in many formats including printed and electronic material.
- To hold regular meetings for Levy Payers across the Waterfront BID Area ( with the CEO where needed)
- To ensure a full waterfront presence and ensure visibility
- Provide training to new recruits and work experience participants
Person Specification
- Proven Customer service experience
- Confident and excellent communicator
- Able to plan own workload and balance competing priorities
- Marketing and events experience
- Good understanding of public sector structures
- Proficient in Microsoft office Packages including Excel, Word and Powerpoint
- Ability to work on own initiative
- Able to build strong working relationships, collaboration is vital
- Knowledge of Plymouth
- Enthusiastic and conscientious
- Happy to “go the extra mile”
- Welcoming, helpful and polite
- Being firm where needed with difficult situations
- Resourceful and proactive
- Reliable
BID experience would be preferred but training will be given and also the opportunity to study relevant qualifications with British BIDs. CPD will be supported too.
